pec client zone

frequently asked questions




  • definitions

    • kWh

      A kilowatt-hour is equal to the amount of energy used by a load of one kilowatt over a period of one hour. Energy delivered by electric utility service providers is usually expressed and charged for in kilowatt hours.

    • kVA

      Kilovolt Ampere is a unit of electrical power in an AC circuit equal to the power dissipated when 1 volt produces a current of 1 ampere. A demand tariff shall be applicable to a consumer with supply capacities exceeding a specific maximum kVA (e.g. 100kVA), as determined by each local authority.

    • local supply authority

      A regional government organization responsible for delivery and management of utility services, i.e. council or municipality.

    • energy charge

      A fixed time and/or seasonally differentiated charge linked to each kWh (unit of energy) consumed.

    • service charge

      A fixed charge payable per premises every month whether electricity is consumed or not.

    • network charge

      A fixed charge payable per premises every month whether electricity is consumed or not.

    • basic charge

      An amount per month for a metering point which is payable whether or not electricity is consumed and is determined by the rating of the consumer's incoming circuit breaker.

    • demand charge

      A Le / kVA or charge which is time and/or seasonally differentiated and is applied to the chargeable demand registered during the month.

    • reactive energy charge

      This charge is applicable to Time-of-use and is levied on every kVARh which is registered in excess of 30% of the kWh supplied during the specific period of the month.

    • pec service conditions

      • general

        Q:

        What must I do when I vacate my premises?

        A:

        Complete a vacating of premises form at least 14 days prior to vacating of the premises. Please contact Sierra Leone offices for more info.

        Q:

        Under which circumstances may pec sierra leone legally discontinue electricity supply to a customer’s premises?

        A:

        • Failure to complete and submit application form
        • Failure to pay the risk deposit in full
        • Failure to pay the account in full on or before the due date

      • payments

        Q:

        When exactly is my account due for payment?

        A:

        On the due date as stipulated on the account. Any payment made on the due date may only reflect with us after a period of 3 days, and must subsequently be confirmed by sending the proof of payment to the relevant regional office by fax or email with contact detail on the confirmation document.

    • tariffs

      Electricity, water and sewerage consumption is charged using standard tariffs as determined by the local supply authority.

      Electricity consumption can be determined according to metered information or as a calculated usage determined by legal agreement.

      Water consumption can be determined according to metered information or as a calculated usage determined by legal agreement.

      Sewerage generation is charged according to a specific tariff as supplied by the local supply authority.

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